Workstation Management

Trask Management Group can keep every workstation from the front desk to the back office secure and available, saving you both time and money. Our PROtech Solution© service anticipates problems based on user activity, prevents downtime due to virus or spyware, and, in the event of an unavoidable problem or system issue, our unique desktop-based help ticket system means that every user has direct access to our support staff.

Third-Party Software Support Coordination

Trask Management Group will provide support coordination for your current software including, but not limited to: Microsoft software, practice management software and other third party applications.

This means your staff has only one number to call when any software is not functioning properly. We will provide a technical liaison to your software company who will field requests, make trouble calls and track the issue entirely through the resolution process.

Trask Management Group allieviates stress and time wasted on technology issues, which means fewer staff headaches and more productivity for your business.

Security

Anti-Virus and Spyware Detection
Enhance and extend the management of your IT infrastructure by incorporating anti-virus and spyware detection with the latest technologies through our centralized security dashboard.

Maximum Security
We deploy encrypted communication using highly scrutinized 256-bit RC4 encryption without unsecured open ports.

Mobility

Individual Remote Access
Access your work machine from outside of the office with the same peace of mind as you would have in the office. Each user can be given this access at your discretion.

Backup

Workstation Backup
We provide real-time automated disk backup and file level backup so that all data can be restored at any time for your Windows workstations.

Disaster Recovery

Remote Help Desk
Submit requests for service or assistance through a desktop-based help ticket system that is available 24 hours a day, seven days a week, every day of the year. Users can report application problems, Windows issues, network issues, email problems or any technical issue that arises.

Help Desk Remote Control
Trask Management Group can access your computers remotely from anywhere - securely and safely.

Managed Workstation Services:

  • 24-7 Workstation Monitoring
  • User Account Management
  • Security Patch Management
  • User Policy Enforcement
  • File System Management
  • Software License Reporting
  • Client Network Configuration Management
  • Disk Space, Partition and Usage Management
  • Software Installation
  • Virus Management and Removal
  • Spyware Management and Removal
  • End User Remote Access
  • Management Reporting
  • System Inventory Reporting
  • Printer Management

Contact Trask Management

3 Central Plaza #426
Rome, Georgia 30161

Phone: 877.41.TRASK (87275)
info@traskmanagement.com